A Context for Performance (Results) Based Training
Learner-Centered Delivery Skills and Systems
Delivery Skills that Facilitate Performance
The Importance of Feedback, Reinforcement, and Motivational Incentives
Using Media-Based Delivery Systems
Selecting Methods That Compliment Delivery Systems
Evaluation Related to Training Delivery Systems
Emerging Trends in Instructional Delivery Systems
Angela Benson, a graduate research assistant at the University of Georgia, discusses wat to look for when evaluating web-based training. When evaluating outside Web-Based Training (WBT), knowing what to look for is vital. Just like with book, you cannot judge a WBT by its fancy graphics and animatation.
By knowing what to evaluate, trainers can prevent surprises when the wonderful, creative (i.e. expensive) WBT fails to teach learners the desired skills. While trainers are typically comfortable evaluating training, WBT requires some additional skills that deal with evaluating usability.
Make it part of the contract to evaluate a preliminary WBT design. Waiting until the final product is delivered won't serve anyone. Try to set up incremental evaluations throughout the process. It is easier for everyone to receive criticism in small doses and can help projects get back on track without a lot of additional time and money.
Observe potential audience members conducting typical tasks. If the user cannot get past the first screen, a rework is in order. Even if tasks can be completed, watch how the user interacts with the program to see if the tasks are completed in the most logical manner.
Realize the effective evaluations take time. Plan for them in the schedule so they don't get rushed or overlooked.
Benson, A., (Sept-Oct 1999). Evaluating WBT: Seven Lessons from the Field.(designing a Web-based training site).[Electronic version]. Technical Training, (10), 26.
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