A Context for Performance (Results) Based Training
Learner-Centered Delivery Skills and Systems
Delivery Skills that Facilitate Performance
The Importance of Feedback, Reinforcement, and Motivational Incentives
Using Media-Based Delivery Systems
Selecting Methods That Compliment Delivery Systems
Evaluation Related to Training Delivery Systems
Emerging Trends in Instructional Delivery Systems
Nelson (n.d) writes about something I have known for years--that money isn't everything when it comes to employment. I've always believed "do what you love and the money will follow". Nelson states that recognition and praise are what truly motivates and employee. "Getting the most out of workers is above all else, a product of the "softer side" of management—how individuals are treated, inspired, and recognized" (¶3).
Managers do need to be reminded that "You get what you reward" is common sense, but not common practice in most organizations. I remember a training story about food delivery workers at a hospital or nursing home. The clients were complaining about customer service. The workers were rude, rushed and food was delivered cold and unattractively. Of course training was called in. However the trainer analyzed the situation and realized that the workers were rewarded on how quickly they delivered the food. Their raises were directly based on how many meals each worker delivered in a single shift. The company was getting what they were rewarding!
I enjoyed reading some of the different and unique rewards that progressive companies make to their employees. I hope that I one day can be part of an innovative organization that will reward employees like that!
Nelson, B., (n.d.). The ten ironies of motivation. Workforce. Retrieved April. 30, 2003 from: http://www.workforce.com/archive/feature/22/17/36/224206.php
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